topic Re: eSIM in Tech Support

eSIM

Aswinraj16 — Thu, 19 Oct 2023 07:52:12 GMT

Changed my phone . Don’t have the eSIM details

Re: eSIM

Cleoriff — Thu, 19 Oct 2023 07:58:08 GMT

@Aswinraj16

You need to go instore with ID and they will help you

Otherwise

Give O2 a call on 202 or 0344 809 202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Re: eSIM

Enlli — Thu, 19 Oct 2023 08:01:52 GMT

If you are on the new system you can get a new Esim via MyO2

Go into View All then Swap my SIM and choose Esim

Re: eSIM

Cleoriff — Thu, 19 Oct 2023 10:24:06 GMT

It would be interesting to be given a true percentage of the clients on 360 billing system v the old legacy system. I know on this forum alone and of the regulars, I can think of at least 4 who remain on the old system. (including myself). It also would be more than helpful to know exactly when we are all meant to be on the new system. work could then start on amending all the relevant guides!

Re: eSIM

Enlli — Thu, 19 Oct 2023 10:36:29 GMT

@Cleoriff

Time for an update me thinks

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/td-p/1598402

Re: eSIM

Cleoriff — Thu, 19 Oct 2023 11:20:50 GMT

I agree @Enlli. That was written in January. I know priority has been given to VM customers to O2 but still I and others wait...and wait and...wait!!

As a matter of interest, when did you move to 360?

Re: eSIM

Enlli — Thu, 19 Oct 2023 11:38:11 GMT

Think I've been on it from day one. Came via USwitch in Aprill 2022

But I got my eSIM through MyO2 in the June

Re: eSIM

Cleoriff — Thu, 19 Oct 2023 11:51:52 GMT

@Enlli

So you came here in April 22 and in 19 months you have worked your way up to Level 62 Glorious?

You better go and have a lie down 😂