Number transfer

James46 — Wed, 18 Oct 2023 22:22:37 GMT

I have used my pac code to transfer my old number but I dont seem to be able.to use internet, texts or data. I am in portugal currently, wondering if Roaming is causing a problem?

Re: Number transfer

Cleoriff — Wed, 18 Oct 2023 23:09:51 GMT

@James46

here are some tips to try :

Make sure Mobile data and data roaming is enabled
Turn off 5G
Turn Airplane mode off then on (This often kickstarts things)
Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

topic Number transfer in Tech Support

Number transfer

Re: Number transfer