topic Re: O2/Birgin in Tech Support

O2/Birgin

Nanny2222 — Wed, 18 Oct 2023 11:24:41 GMT

I have reached the end of my contract, so started a new O2 contract through a third party. Number transferred, bills received, no problems. Or so I thought……

I cannot log into my account or use the app because my number is already in use. I have call O2 Customer Support and been told that my email address is in use with Virgin, who I am not a customer of, so I need a new email address.

I explained that I only use MY email address and they need to resolve it as it is their merger which has caused problems.

As they merged ages ago why am I getting problems now?

Seems ridiculous to me. I have asked for this to be escalated as I’m not happy.

Re: O2/Birgin

MI5 — Wed, 18 Oct 2023 11:38:25 GMT

@Nanny2222

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: O2/Birgin

Nanny2222 — Wed, 18 Oct 2023 12:01:30 GMT

Thanks. I’ve tried by phone, are these methods any better?

Re: O2/Birgin

MI5 — Wed, 18 Oct 2023 13:28:50 GMT

Keep trying by any method @Nanny2222