topic Re: My phone screen cracked in Tech Support

My phone screen cracked

Dobis — Mon, 16 Oct 2023 21:08:52 GMT

How do I get help for this please

Re: My phone screen cracked

MI5 — Mon, 16 Oct 2023 21:12:20 GMT

@Dobis

If you have insurance from O2 O2 Insurance | Help & Support | O2

If not with O2, check home insurance or bank accounts.

If a repair is needed Device repairs | Help & Support | O2

Or contact the phone manufacturer directly.

Re: My phone screen cracked

jonsie — Mon, 16 Oct 2023 21:12:24 GMT

It depends whether you have insurance

If not you can either pay for the repair with O2 or by the manufacturer

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: My phone screen cracked

Oxonian — Tue, 17 Oct 2023 19:23:31 GMT

@Dobis

Depending on the age and value of your 'phone, you could also consider using a local mobile 'phone repair shop or a general business offering screen repairs - one that comes to mind is Timpsons.

Re: My phone screen cracked

Janwwms — Fri, 03 Nov 2023 09:13:10 GMT

so has mine. Ring apple care if you have it. Costs £25

Re: My phone screen cracked

Oxonian — Fri, 03 Nov 2023 19:14:41 GMT

@Janwwms

You mentioned on your thread that your 'phone was only four weeks' old. I don't think that @Dobis should take that as setting a precedent as iPhone screen repairs are usually far more expensive. As @jonsie indicated, it all depends on whether the handset is still within its guarantee period or is covered by some kind of insurance.