topic Been given a wrong tracking id in Tech Support

Been given a wrong tracking id

Chrish9874 — Tue, 17 Oct 2023 10:57:27 GMT

My parcel got dispatched on Thursday 12th October with next day delivery through DPD and I haven't received it yet, but DPD can't help as O2 have given me an incorrect tracking number, any help would be appreciated

Re: Been given a wrong tracking id

Enlli — Tue, 17 Oct 2023 11:30:10 GMT

As we are all customers here and cannot access accounts Your best bet is to contact O2

Payment Management may be the best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message O2

Facebook (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

they should be able to help you

Re: Been given a wrong tracking id

MI5 — Tue, 17 Oct 2023 11:43:33 GMT

@Chrish9874

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks