topic NO NETWORK in Tech Support

NO NETWORK

BP05 — Tue, 17 Oct 2023 09:16:06 GMT

HELP WITH NETWORK!! For the past couple of days I have had no network.

I have tried to get assistance online but the VA is pants. No matter what time of day I try the chat, agents are always busy.

SUPPORT IS APPALING!! I can only use my phone when I am on the Wi-Fi. The data coverage and signal coverage is rubbish. I have tried everything in support articles restarted my phone, removed sim card, YES I have signed up for alerts but how am I meant to receive the text messages without any signals. I have also checked the signal online and its working fine!!

I am receiving no support from o2 so putting this out in the community to see if there is anyone that can help me.

Re: NO NETWORK

BP05 — Tue, 17 Oct 2023 09:17:33 GMT

Oh and customer service said they will get back to me in 7 days!!!!

Re: NO NETWORK

MI5 — Tue, 17 Oct 2023 09:27:46 GMT

@BP05

I'd be inclined to pop in store and get a new sim card.

It's possible that yours has failed.

Re: NO NETWORK

BP05 — Tue, 17 Oct 2023 09:37:16 GMT

I experienced this previously and I have recently changed my SIM card ☹️

Re: NO NETWORK

MI5 — Tue, 17 Oct 2023 09:56:36 GMT

@BP05

You need to determine if it's a phone fault or sim fault first (assuming no network issues O2 Service Status )

Swapping your sim to a different phone and trying a different sim in your phone etc.

Re: NO NETWORK

BP05 — Tue, 17 Oct 2023 10:22:48 GMT

Just tried this and not working

Re: NO NETWORK

MI5 — Tue, 17 Oct 2023 10:40:05 GMT

What didn't work @BP05 ?

Re: NO NETWORK

BP05 — Tue, 17 Oct 2023 10:53:23 GMT

I’m using an iPhone 13 Pro, I put my sim into an iPhone 11 and there is still no network on my phone.

Re: NO NETWORK

Enlli — Tue, 17 Oct 2023 11:32:52 GMT

OK. So either a network fault or your SIM.

If you have no network anywhere I would say faulty SIM

If the network comes on elsewhere then there is a local network problem.

Re: NO NETWORK

MI5 — Tue, 17 Oct 2023 11:42:41 GMT

@BP05 wrote:
I’m using an iPhone 13 Pro, I put my sim into an iPhone 11 and there is still no network on my phone.

Most likely a sim or network issue @BP05

Did you check here for issues? O2 Service Status