topic Re: NNe in Tech Support

NNe

Fireblade — Mon, 16 Oct 2023 19:21:39 GMT

I have just ordered a new phone and I am trying to sign my new contract and when I click the link it says I've exceeded the limit of chances.

Re: NNe

MI5 — Mon, 16 Oct 2023 19:31:46 GMT

@Fireblade

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255.

If not in a rush, you can pop in store also.
Thanks

Re: NNe

Fireblade — Mon, 16 Oct 2023 20:38:04 GMT

Thanks I will ring customer services. I went to my local O2 store and they couldn't help me because of the online offer I received.

Re: NNe

pgn — Tue, 17 Oct 2023 06:38:19 GMT

Tagging @Chris_K who wrote a while of O2's plans to unify the different parts of Sales, ie Web Sales, phone line sales and O2 Shop so transactions started on one channel could be completed in another - how's that coming along?

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-What-you-need-to-know/m-p/1544225/highlight/true#M38037

Re: NNe

Cleoriff — Tue, 17 Oct 2023 12:58:59 GMT

Thanks for that reminder @pgn. If @Chris_K doesn't answer, maybe @Dave-O2 has some idea?

Re: NNe

Dave-O2 — Tue, 17 Oct 2023 14:10:03 GMT

Thanks for the tag @Cleoriff

Let me see what I can find out and I'll come back as soon as I can 👍

Re: NNe

Dave-O2 — Thu, 19 Oct 2023 10:42:51 GMT

@pgn @Cleoriff

So on this one, as we're still working on getting all customers migrated over to 360, this particular element is not available yet, however, this is something we hope to be added in the future, once all migrations have been completed.