topic Not had a response in Tech Support

Not had a response

CBP — Mon, 09 Oct 2023 14:38:12 GMT

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

Re: Not had a response

MI5 — Mon, 09 Oct 2023 14:48:23 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Not had a response

Oxonian — Mon, 09 Oct 2023 18:00:48 GMT

@CBP

If you have made a formal complaint and it has not been resolved within a reasonable period of time, you could look towards "Resolver" :-

How to Complain | Help | O2

Some forum members have reported getting positive results via that avenue.

Re: Not had a response

CBP — Thu, 12 Oct 2023 07:31:34 GMT

Thank you, I was trying to get on their online chat but somehow ended up on this forum by mistake. I’ve since emailed them and am awaiting a reply. Thank you.