topic Call issues in Tech Support

Call issues

Xarpi — Mon, 09 Oct 2023 10:41:39 GMT

I'm currently in Europe and can't receive or make calls. My roaming is switch on.

Re: Call issues

Enlli — Mon, 09 Oct 2023 10:45:11 GMT

Where about?

Some countries have closed 3G and require 4G Calling to make and receive calls

Re: Call issues

Xarpi — Mon, 09 Oct 2023 10:45:53 GMT

Spain

Re: Call issues

Enlli — Mon, 09 Oct 2023 10:50:00 GMT

Then that should be OK.

Have you tried manually selecting a different network

Also if iPhone change the APN to mobile.o2.co.uk

Re: Call issues

MI5 — Mon, 09 Oct 2023 10:56:34 GMT

@Xarpi

Some more things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Call issues

Xarpi — Mon, 09 Oct 2023 11:08:09 GMT

Thank for your feed, unfortunately was. to successful. Will try calling O2 social media. Thanks

Re: Call issues

Xarpi — Mon, 09 Oct 2023 11:15:05 GMT

Yes I did, no luck there. Thanks