topic eSIM Activation failed in Tech Support

eSIM Activation failed

Anonymous — Sat, 07 Oct 2023 10:39:26 GMT

Hi,

eSIM Activation failed. Currently shows 'no service' on this now named as Primary number. Problem is now over 24 hours.

Followed process to add to iPhone, then went to account and entered the new SIM Serial Number. Shortly after received a TXT "We've received your sim swap request, and we'll complete it as soon as possible .

Now my old physical SIM is showing as a secondary number (but still the same number), but can no longer make calls or Texts.

Contacted support yesterday but advised "don't worry we have activated the correct SIM"!Done reboot and reset network setting on iPhone to no avail.

Called O2 this morning but overseas call centre staff currently can't access systems - I don't know if this includes UK staff too?

Is there a member of the O2 team on this forum who can help, please? Not really possible to go to O2 shop for a few days.

Many thanks in advance.

Re: eSIM Activation failed

MI5 — Sat, 07 Oct 2023 11:13:05 GMT

@Anonymous

No one can access accounts, sorry.

Keep trying O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: eSIM Activation failed

Enlli — Sat, 07 Oct 2023 11:19:00 GMT

O2 Account advisors were removed from this forum in the summer

Back to O2, I'm afraid

Re: eSIM Activation failed

Anonymous — Sat, 07 Oct 2023 15:06:37 GMT

Thanks for the information, I wasn't aware of that change.