topic Underground Wi-Fi extra never connects in Tech Support

Underground Wi-Fi extra never connects

Gah1 — Tue, 03 Oct 2023 19:12:16 GMT

I am finding the London Underground Wi-Fi never auto connects on my phone, and when I go into settings Wi-Fi extra asks for a username and password. Is this the same as for my O2 account? It doesn’t seem to work. Help much appreciated.

Re: Underground Wi-Fi extra never connects

MI5 — Tue, 03 Oct 2023 19:29:19 GMT

@Gah1

It's no longer available in many places and is being replaced by 4g coverage.

You can try this though as it might work, but no promises.

1. Open WiFi settings

2. Click Add network

3. Set network name/SSID: Wifi Extra

4. Set security: WPA/WPA2/WPA3-ENTERPRISE

5. Choose EAP method: Sim

6. Click Save

Re: Underground Wi-Fi extra never connects

Gah1 — Tue, 03 Oct 2023 20:18:39 GMT

Thank you, I will try that. Though I don’t know if I have EAP as an option…

Re: Underground Wi-Fi extra never connects

Oxonian — Wed, 04 Oct 2023 17:24:56 GMT

@Gah1

This is a useful article as customers often conflate mobile coverage and station wi-fi, which are actually two different services :-

Mobile phones and Wi-Fi underground - Transport for London (tfl.gov.uk)

Re: Underground Wi-Fi extra never connects

MI5 — Wed, 04 Oct 2023 18:25:39 GMT

@Gah1 wrote:
Thank you, I will try that. Though I don’t know if I have EAP as an option…

It may not even be available if Virgin have withdrawn the service @Gah1