topic Re: ISP some people think I’m outside uk in Tech Support

ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 11:32:03 GMT

When accessing some websites I get:

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.

Please contact your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect).

This issue could also be caused by the use of Virtual Private Networks (VPNs) by yourself or other members of your household.

You may also experience problems accessing your account if you are using a device at work which routes its internet traffic through servers based outside the UK or Isle of Man.

why is this happening and how do I correct this?

Re: ISP some people think I’m outside uk

madasaf1sh — Sun, 01 Oct 2023 11:57:24 GMT

@SteveB

o2 use UK IP addresses, and the PTR Records are all UK Based as is the ASN for Telefonica and Virgin Media, so sounds like an error on the service you are trying to access.

o2's ASN is AS35228 and is managed by RIPE

What IP Address are you getting? when you goto whatsmyip.org??

Re: ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 13:27:23 GMT

Hi there I’m getting 104.28.89.72

Re: ISP some people think I’m outside uk

MI5 — Sun, 01 Oct 2023 13:38:18 GMT

@SteveB

That's a public ip address.

Are you using a vpn on your phone (iPhone) or connecting through a router?

Is this when using mobile data or wifi?

However, it is definitely a UK address.

Re: ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 13:57:32 GMT

Hi there it’s using mobile data whilst out and about and no VPN set

Re: ISP some people think I’m outside uk

MI5 — Sun, 01 Oct 2023 14:13:28 GMT

Settings >General >VPN and device management and definitely not set @SteveB ?

Re: ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 14:28:45 GMT

Hi,

no VPN set or configured under general>VPN

Re: ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 14:29:21 GMT

Hi - no VPN configured or set no

Re: ISP some people think I’m outside uk

MI5 — Sun, 01 Oct 2023 14:58:17 GMT

@SteveB

Any network control apps installed or any work or enterprise profiles?

Something is using an iCloud ip address to connect.

Re: ISP some people think I’m outside uk

SteveB — Sun, 01 Oct 2023 15:23:25 GMT

I’m not sure how I would identify network controlled apps or work enterprise profiles - could this be something malicious or a hack?

Re: ISP some people think I’m outside uk

MI5 — Sun, 01 Oct 2023 15:36:14 GMT

I doubt it @SteveB

It will be something you have given permissions to but not something I've come across before.

Re: ISP some people think I’m outside uk

CN1 — Sun, 17 Dec 2023 06:58:01 GMT

Hi Steve,

Did you manage to resolve this? As I am experiencing a similar issue.

Many thanks

Re: ISP some people think I’m outside uk

madasaf1sh — Sun, 17 Dec 2023 08:09:49 GMT

@CN1

Check Private Relay on your iPhone isnt enabled, as that will give a random public IP, as o2 IP's are usually in 82.x.x.x ranges

If you go to Whatsmyip.org what IP are you getting?

It might be worth starting a new thread rather than one that is 2 months old

Re: ISP some people think I’m outside uk

CN1 — Sun, 17 Dec 2023 08:39:49 GMT

Hi there,

yes, I will start a new thread. I jumped on this one as it came up when I was searching my problem.

According to whatsmyip, my ip address isn’t in that range…

But private relay was switched on, so I’ve switched it off and I’ll see if that resolves it. Thanks so much for the tip!!