topic Re: Install o2 sim into unlocked phone in Tech Support

Install o2 sim into unlocked phone

C7572 — Thu, 28 Sep 2023 08:54:11 GMT

I've installed a current pay monthly sim into a new unlocked phone ,but can't access data

Re: Install o2 sim into unlocked phone

Enlli — Thu, 28 Sep 2023 09:04:48 GMT

Sounds like the APN settings need checking

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Re: Install o2 sim into unlocked phone

Cleoriff — Thu, 28 Sep 2023 09:07:12 GMT

@C7572

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Re: Install o2 sim into unlocked phone

Oxonian — Thu, 28 Sep 2023 19:13:35 GMT

@C7572

Did the APN suggestion provided by @Enlli solve your problem ?

If it didn't, it can be a good idea to ty a different SIM in the handset, and to try the SIM in a different 'phone. You could also try a PAYG SIM from another network in your handset.

That will help to isolate whether it is a SIM problem, a network problem or a handset problem.