topic Re: No data in Europe in Tech Support

No data in Europe

Mog931 — Wed, 27 Sep 2023 12:49:41 GMT

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dropped out.

Help!

Re: No data in Europe

Enlli — Wed, 27 Sep 2023 13:25:19 GMT

If using an iPhone make sure the APN is mobile.o2.co.uk

Re: No data in Europe

Bambino — Wed, 27 Sep 2023 13:25:29 GMT

@Mog931 Try changing your APN to 'mobile.o2.co.uk'

Re: No data in Europe

Mog931 — Wed, 27 Sep 2023 14:22:13 GMT

I have copied my wife’s (working) phone and tried data.o2.co.uk but no change

Re: No data in Europe

Mog931 — Wed, 27 Sep 2023 14:22:54 GMT

That should have read idata.o2.co.uk

Re: No data in Europe

MI5 — Wed, 27 Sep 2023 14:30:31 GMT

@Mog931

As mentioned above by @Enlli , you need to set yours to "mobile.o2.co.uk" as you appear to not have idata enabled on your account.

Re: No data in Europe

Mog931 — Fri, 29 Sep 2023 15:27:07 GMT

Thanks, APN reset to mobile.o2.co.uk and all now well.