topic Texting in Tech Support

Texting

Charlotte6-8 — Mon, 25 Sep 2023 10:40:29 GMT

Some of my texts do not get through to the person I am sending them to, mainly someone who is with EE network. Has anyone else had this problem?

Re: Texting

jonsie — Mon, 25 Sep 2023 10:48:24 GMT

Check they haven't accidentally blocked your number in their message app settings

some help here

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Texting

Cleoriff — Mon, 25 Sep 2023 11:22:51 GMT

I have the same issue @Charlotte6-8

One of my family is on EE and suddenly a few weeks ago, my texts stopped reaching him. I get a not delivered message. He can text me but mine never get through to him . I cleared cache. He hasn't blocked me. He got a new sim...that didnt work.

Now I use Messenger or Whatsapp to get through to him. Nothing else works.

It wasn't a problem until 13th September. 🙄

Re: Texting

Oxonian — Mon, 25 Sep 2023 18:39:58 GMT

@Charlotte6-8

You haven't mentioned a timescale here. Whilst we normally think of texts as being instant, it has been mentioned on this forum previously that they can take up to 24 hours to be delivered.