topic Re: Replacement sim isn’t activating in Tech Support

Replacement sim isn’t activating

Fo12 — Sun, 24 Sep 2023 11:17:01 GMT

Hi, I ordered a replacement sim after I broke my last one. It’s arrived and I’ve put it in my phone but it’s still saying no servive. When I last spoke to customer service they said I would need to put it in my phone, wait 24 hours, & restart my device then it should activate. It still hasn’t. What can I do?

Re: Replacement sim isn’t activating

MI5 — Sun, 24 Sep 2023 12:03:37 GMT

@Fo12

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)