topic Re: Signal in Germany in Tech Support

Signal in Germany

KamilPL — Sat, 23 Sep 2023 11:03:53 GMT

I am driver and working all over Europe, I don’t have problems with roaming in other countries except Germany. Right now I don’t have signal at all, sometimes there is signal with no data or just E. I have other sim and on that is full 5g signal running trough German o2, and on my English o2 esim there is no. I don’t have problems in other countries, any ideas how can I resolve that ?

many thanks

Re: Signal in Germany

MI5 — Sat, 23 Sep 2023 11:35:33 GMT

@KamilPL

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Re: Signal in Germany

Enlli — Sat, 23 Sep 2023 12:17:50 GMT

Some of the German networks don't play nice unless 4G Calling is enabled.

Shouldn't affect data but some reports say it does.

Re: Signal in Germany

KamilPL — Sat, 23 Sep 2023 13:41:44 GMT

Nothing helps, I called from other sim to helpline, they told me they will call me back. Didn’t even have a chance to ask how if I don’t have signal at all, but it was too late 😅 thanks for your answer anyway

Re: Signal in Germany

pgn — Sat, 23 Sep 2023 14:25:42 GMT

You could leave O2 UK a message on their Social Media platform team (Twitter/X, Facebook or Instagram, the link below will take you there, pick one and keep pinging them about it) and see if they can dig a little further.

Interesting that your O2.de SIM works at full whack, but your O2UK (VMO2) SIM struggles so, @KamilPL

Re: Signal in Germany

KamilPL — Sat, 23 Sep 2023 15:21:22 GMT

Actually did that. After taking out sim waited till on esim signal will come back. It did so. I have a signal but still not data. When I try to go to Google for example, phone shows that cold not activate mobile data network. Everything is turned on. And signal shows 5g or 4g. Helpdesk not answering for now

Re: Signal in Germany

madasaf1sh — Sat, 23 Sep 2023 17:48:23 GMT

@KamilPL

If you only have issues in Germany, then it will be an issue with the German Network, have you tried selecting a different German Network??

Also try turning off 5G on the handset and see if that makes a difference, as has already been suggested...

Are you on Pay As you Go or Pay Monthly?

Re: Signal in Germany

KamilPL — Sat, 23 Sep 2023 19:34:20 GMT

All sorted, as first reply I should change apn. Just didn’t know how to do it properly I believe. Thanks for your help you guys

Re: Signal in Germany

MI5 — Sat, 23 Sep 2023 19:37:22 GMT

You're welcome @KamilPL