topic Re: Orders disappeared in Tech Support

Orders disappeared

WildgooseUK — Thu, 21 Sep 2023 09:19:06 GMT

Good morning, It appears that my order for the iPhone 15 pro Max ( in theory ) due tomorrow have disappeared...along with my previous orders. So cannot track progress of my current order. Was working yesterday but today, page displays technical error. Have called CS but not helpful as tried to explain that there's a fault in the system

Re: Orders disappeared

Cleoriff — Thu, 21 Sep 2023 09:23:51 GMT

@WildgooseUK

It sounds like a glitch in the system. You could try contacting Sales directly

Call them on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Orders disappeared

WildgooseUK — Thu, 21 Sep 2023 09:31:14 GMT

Hello Cleoriff and thank you for your reply. Have tried Sales but not extremely helpful - Normal response as in saying .. " your order is in progress and take upto 4 weeks " but, cant view my order progress online. Was suppose to expect my delivery of iPhone 15 Pro Max tomorrow

Re: Orders disappeared

WildgooseUK — Thu, 21 Sep 2023 10:00:18 GMT

Just find out that someone else is having the same trouble

Re: Orders disappeared

Benlfc — Thu, 21 Sep 2023 09:58:00 GMT

@WildgooseUK everyone is having the same problem. It’s all over X (twitter)

Re: Orders disappeared

WildgooseUK — Thu, 21 Sep 2023 10:00:50 GMT

Thank you Benlfc.