topic Internet access Cuba in Tech Support

Internet access Cuba

Mace2 — Mon, 18 Sep 2023 14:15:42 GMT

Why have I been unable to access the internet on my phone in Cuba since Covid ?

Re: Internet access Cuba

MI5 — Mon, 18 Sep 2023 14:28:53 GMT

There's a number of possible reasons but as customers here we wouldn't know exactly.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Internet access Cuba

jonsie — Mon, 18 Sep 2023 14:30:21 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: Internet access Cuba

Enlli — Mon, 18 Sep 2023 14:32:40 GMT

£7.20 per MB when it does work!