topic Re: SIM card not working in Tech Support

SIM card not working

OYCH — Sun, 05 Apr 2020 16:58:00 GMT

HI - my SIM card has stopeed working suddenly - i have swapped another one into my phone form my partners phone and it works but when I put mine back it doens't. SO I need ot order a new SIM I think? However I can't contact anyone on the O2 customer service lines as none of them are open and there is no online chat either? how can I order one please as I need it urgently for work.

Thanks

Olivia

Re: SIM card not working

LadyB — Sun, 05 Apr 2020 17:35:07 GMT

If it's PAYG then they are only open 8-2. This is their direct line 08003134302. I spent days trying to get hold of someone, being on hold for hours and then getting cut off.

Re: SIM card not working

Cleoriff — Sun, 05 Apr 2020 17:38:33 GMT

@OYCH

You need to persevere with customer services. People are getting through. Best time to call is 8am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608