topic Re: Wifi calling in Tech Support

Wifi calling

Sarahboo — Sat, 27 Nov 2021 11:04:36 GMT

Hi I'm Tring to set up WiFi calling on my device and I'm really struggling

Re: Wifi calling

Cleoriff — Sat, 27 Nov 2021 11:54:53 GMT

Hi @Sarahboo

All info here https://www.o2.co.uk/connectivity/wifi-and-4g-calling

However you need to call O2 in the first instance to activate it on your account 202 from your mobile or 0344 809 0202

Then via MyO2 http://www.o2.co.uk/myo2 You can activate it here...

Re: Wifi calling

Wm — Mon, 30 May 2022 10:18:37 GMT

Bit of a catch 22 really, would love to call but O2 is not supporting phone functions at this time, astrological alignment you know, and I need to call to enable WIFI calling.

>>Thanks for your interest to help Dear Cleoriff,

Re: Wifi calling

Cleoriff — Mon, 30 May 2022 10:21:44 GMT

@Wm

If you want to contact O2 for anything, you can also use social media.

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: Wifi calling

Wm — Mon, 30 May 2022 10:59:13 GMT

>>Thanks Cleoriff, I appreciate your answer.

How's this for a post on social media: Dear O2 on Facebook, Twitter, or instagram, I would like to enable WIFI calling to compensate for weak cellular coverage. I'm currently reaching out to you by way of a third party platform to compensate for this communications conglomerate's lacking any web based means of contacting technical support.

Does this adequately express the frustration? --Without using strong language I mean.

Re: Wifi calling

Cleoriff — Mon, 30 May 2022 11:00:53 GMT

Excellent @Wm. Hope you get an answer soon x

Re: Wifi calling

Wm — Mon, 30 May 2022 11:03:36 GMT

Thank you Cleoriff.

Cheers

Re: Wifi calling

Pat45 — Tue, 18 Oct 2022 09:03:04 GMT

I can’t call o2 as I have no network coverage, which is why I need it! Can’t find a way to do it online - help!!

Re: Wifi calling

Enlli — Tue, 18 Oct 2022 09:34:05 GMT

The links were given above in this thread but here you go

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Wifi calling

gmarkj — Tue, 18 Oct 2022 09:59:58 GMT

You can call o2 on their freephone 0800 numbers using Skype @Pat45

The number you need is 0800 032 1402

Re: Wifi calling

Helena1 — Tue, 13 Dec 2022 10:51:46 GMT

I have the same problem, my husband Wi-Fi calling is fine, we have fibre for network without any problems.
I am desperate, we have NO O2 network and my WiFi calling is not working. It states I have to call O2 to activate it, while it shows in my O2 that it is activated. O2 shop has provided me with a new sims, I have reset the network, switched of my data and anything else what was advised.
My husbands WiFi calling works fine.
The engineer was supposed to call but having no signal that is unlikely. Please advice
1. Message
Enable WiFi calling? To allow WiFi calling on this account contact O2.
2. 4 G calls turned off
O2 has turned off 4 G calls on your account.
3. When you join a network, the country where the network connection is made may be sent to your provider and your mobile subscriber identity may be sent to the WiFi operator. The town or city may be sent to the provider for routing short code calls . This can be changed in Settings.

The shop has been unable to activate my WiFi calling. Please advice.

Re: Wifi calling

Theobald — Sun, 17 Sep 2023 11:34:06 GMT

Not a fan of digging up old posts, but was this ever resolved please? I ask as I have exactly the same issue. 2 mobile phones in the same household, both on the same account.

One works fine with WiFi calling, whilst the other, as mentioned above states to contact O2 to "allow WiFi calling on this account" when you try to enable it. Like Helena1, I have been onto the 02 website and I can see that WiFi/4G calling is enabled on the phone that it doesn't work on.

I have had several conversations with 02 reps/techs and been into an 02 shop, and all seem to have drawn a blank, but given my issue is exactly the same as Helena1, this looks more an 02 issue as a preference to a phone one? (both phones are iPhones that are capable of supporting WiFi calling).

Thanks in advance (if this post isn't liable to get read because it's old, I'll re-post)

Re: Wifi calling

MI5 — Sun, 17 Sep 2023 11:38:42 GMT

@Theobald

If O2 says it is enabled but still not working, ask then to turn it off and back on again.

Re: Wifi calling

Theobald — Sun, 17 Sep 2023 12:29:40 GMT

Thanks MI5, it worked, well when I managed to get the rep to actually disable and re-enable the service in its entirety instead of trying all other weird and wonderful stuff first.

A handy one to remember for the future ...