topic Re: Phone not working abroad in Tech Support

Phone not working abroad

Debsg86 — Wed, 13 Sep 2023 19:23:47 GMT

We're currently on holiday in Italy & my husband's phone isn't working at all.

He can't receive texts, or receive or make calls, however can receive texts.

I've already been through some of the help & so tried switching from automatic to manual network connection (didn't work), airplane mode on & off (didn't work), mobile roaming switched on (didn't work). All while also switching the phone or and on.

We even phoned customer services today & spoke to someone who, at the time, seemed to resolve things and he was able to send a text (TRAVELON) to get travel allowances. However it's stopped working again & I'm at a loss as to what to do now.

He has a pay as you go iPhone.

Any help would be greatly appreciated.

Re: Phone not working abroad

Enlli — Wed, 13 Sep 2023 19:29:02 GMT

You will be lucky to make calls in Italy 3G has closed down so you need 4G Calling and that is not available on PAYG

Sadly, getting the fact over to O2 that they need to update their roaming advice for PAYG seems to have fallen on deaf ears.

Re: Phone not working abroad

Debsg86 — Wed, 13 Sep 2023 21:59:52 GMT

Thanks for the response.

I wasn't aware this could be the issue. Do you know if this is something that's just an O2 issue or will it be the same with other providers?

He wants to keep the PAYG but would really like to be able to use the phone when we go abroad & if this option isn't available through O2 then we might as well go somewhere else if we can.

Re: Phone not working abroad

Enlli — Thu, 14 Sep 2023 06:30:35 GMT

Something you would have to check with other providers, Some do and aome don't. Also many don't offer any sort of free EU roaming