topic Re: My O2 not working from PC in Tech Support

My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 14:55:00 GMT

I have tried logging in to MyO2 from my PC several times today - all I get is a blank screen after entering my login details.

I have tried Chrome and Bing, I have cleared the cache and cookies. I have rebooted the PC. Nothing works.

On my iPad it works.

I am running Windows 10 with all the latest updates.

Re: My O2 not working from PC

madasaf1sh — Tue, 05 Sep 2023 15:02:55 GMT

@SteveM1

Edge and Chrome should work... as should Firefox etc..

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 15:10:10 GMT

@SteveM1

Have you tried incognito mode?

Re: My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 15:14:20 GMT

@madasaf1sh

Thanks for the info.

I should have said Edge, not Bing 🙄...

Nothing wrong with being a geek... we've all been there at some time.

Re: My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 15:19:51 GMT

@MI5

Just tried your suggestion. Same result...

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 15:22:30 GMT

@SteveM1

Someone else reporting the same issue today so I guess it's the trauma of contacting O2 needed to give your account a kick.

Re: My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 15:26:16 GMT

@MI5

Thanks for the update. Good to know it's not just me (!).

I am on to O2 via chat on my phone - but, it's like pulling teeth - long, drawn out and painful...

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 15:33:37 GMT

As expected..... Good luck mate

Re: My O2 not working from PC

madasaf1sh — Tue, 05 Sep 2023 16:05:22 GMT

@SteveM1

Just noticed something, go to https://mymobile.o2.co.uk and you should be able to login, if you are on the new billing platform it will be https://mymobile2.o2.co.uk

Has just noticed this with my Wifes Account, and then tried to login to mine, and it white screened...

It does seem to as flakey as hell

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 16:07:39 GMT

@SteveM1 has tried both already ? or maybe that was someone else earlier, but either way it didn't work.

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 16:15:09 GMT

Not the same thread, it was this one also having the same issues Error 500 Page - O2 Community

Seems standard for O2 these days.

Re: My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 18:46:45 GMT

@MI5 @madasaf1sh

Thanks for your help.

I've had feedback via Chat and was asked to clear cache and cookies and try the following link https://accounts.o2.co.uk/signin.

This was successful, but I don't know if it is a long term solution. If I get anymore feedback I will post the information from O2.

Re: My O2 not working from PC

SteveM1 — Tue, 05 Sep 2023 19:06:04 GMT

@MI5 @madasaf1sh

Update to my previous post - unfortunately, in my case it was only successful the first time. I've tried again several times since, using the same procedure, with no success.

Sorry to raise your hopes!

Re: My O2 not working from PC

MI5 — Tue, 05 Sep 2023 19:12:58 GMT

You learn not to get too excited after being here a while @SteveM1

Re: My O2 not working from PC

gmarkj — Wed, 06 Sep 2023 11:22:20 GMT

Clear cache and cookies (or use incognito mode) but drop the singin part (so https://accounts.o2.co.uk)

That's the one I enter when trying to log in on the web @SteveM1

Re: My O2 not working from PC

SteveM1 — Wed, 06 Sep 2023 15:16:26 GMT

@gmarkj

Don't know what happened, I replied to your post not long after you posted but it seems to have got lost in the ether (or finger trouble).

Anyway, thanks for the suggestions;

I tried them all on Edge and Chrome - no difference, blank screen every time.

I have been trying chat from the phone app and have given up on that.

Thought I'd give Messenger a go after @MI5 gave me a list of other ways to contact O2. Posted the message at 1:00pm, it's now 4:15pm and it's not even been viewed...

Re: My O2 not working from PC

gmarkj — Thu, 07 Sep 2023 06:26:49 GMT

No worries @SteveM1

Someone did post earlier about a delay in getting a reply - guessing they are a little busy at the mo!

Re: My O2 not working from PC

Enlli — Thu, 07 Sep 2023 06:34:14 GMT

Same here.

If I want the Web version it only works if I connect using the O2 network.

Another network or WiFi I get a blank screen after logging in

Re: My O2 not working from PC

SteveM1 — Thu, 07 Sep 2023 13:25:49 GMT

@Enlli

My problem is just with the PC and website. It works fine on my iPad.

I posted a question to O2 on Messenger 25 hours ago hoping for some feedback - it's still not been viewed!

Re: My O2 not working from PC

SteveM1 — Fri, 08 Sep 2023 13:43:31 GMT

Update on this problem.

Installed Firefox on my PC, exactly the same problem!

Now over 48 hours since I posted a support request on Messenger - it's still not been read and there has been no further response from the Chat I started on the My O2 app.

Had an insulting email from O2 asking if the help that the Community members had supplied had resolved the problem and to click Accept as Solution. The email had no way of saying no or reporting back to O2 Tech Support (🤣).

Does anybody from O2 Tech Support (or any department) actually read or use the Community forum/chats/help requests? I would guess not.

My service provider has a similar forum and moderators who monitor the chats etc, and if necessary escalate problems so they get resolved.