topic Re: Roaming Gran Canaria, Spain in Tech Support

Roaming Gran Canaria, Spain

Sean10000 — Sun, 03 Sep 2023 10:33:32 GMT

Just like to know if my uk data 100gb can be used free of charge in Europe I came accross from virgin and it did

If it is free what does this mean

“Data Roaming Monthly Cap £51.50 Inc. VAT”

Thanks

Re: Roaming Gran Canaria, Spain

MI5 — Sun, 03 Sep 2023 10:50:43 GMT

@Sean10000

You can only use up to 25gb for free.

Free EU Data Roaming Abroad | O2

The “Data Roaming Monthly Cap £51.50 Inc. VAT” refers to use outside of EU.

Re: Roaming Gran Canaria, Spain

madasaf1sh — Sun, 03 Sep 2023 10:51:01 GMT

@Sean10000

Yes, but you can only use a max of 25Gb of data whilst roaming before been charged for data Hence the text about the cap..

All the details can be found in this guide

Re: Roaming Gran Canaria, Spain

Cleoriff — Sun, 03 Sep 2023 10:53:03 GMT

Hi @Sean10000

Roaming in the Europe Zone is free, except a limit on data of 25gb per billing cycle

Great news! We cover roaming in our Europe Zone as part of our Tariffs. So your data, minutes and text allowances will work in our Europe Zone, just like they do at home.

Destinations included in our Europe Zone
The below is for reference only, and is correct as of 16 March 2022. Please refer to our website for the most up-to-date list.

More info

Tariffs with more than 25GB of monthly data
If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged £3.50/GB.

These charges will apply until the following (depending on which is earliest);

You use up your monthly UK data allowance**
You return to the UK
You reach your next bill cycle

**If you use all your UK data allowance when roaming outside the UK, you’ll need to buy a data Bolt On if you want to keep using data. See our data Bolt Ons here.