topic Re: O2 Support asking for my security answer in Tech Support

O2 Support asking for my security answer

JAMD — Wed, 30 Aug 2023 16:26:45 GMT

I recently contacted O2 support to check that my account is still safe following an attempt to steal my account. Is it normal for 02 support personnel to ask for the answer to my security question. He said he could see the answer already and I had to say it to verify who I was. I refused, as I seem to remember not to divulge this answer to anyone - including 02 staff. Am I wrong?

Re: O2 Support asking for my security answer

madasaf1sh — Wed, 30 Aug 2023 17:03:50 GMT

@JAMD

Yes, the call centre staff can see your answer, as it is a security question, a lot of companies ask for a security answer..

It is the OTP you do not give to anyone who calls you out of the blue or to anyone, but you are calling o2, they can see all your data, when you give them your phone number...

Re: O2 Support asking for my security answer

MI5 — Wed, 30 Aug 2023 18:12:04 GMT

@JAMD

As long as you are certain you called O2 is safe to do so.

You can also change it in your MyO2 at anytime to stay perfectly safe.

Re: O2 Support asking for my security answer

JAMD — Thu, 31 Aug 2023 10:37:39 GMT

Thanks!

Re: O2 Support asking for my security answer

JAMD — Thu, 31 Aug 2023 10:44:57 GMT

Thanks again