topic No connection for data following an upgrade in Tech Support

No connection for data following an upgrade

Anonymous — Wed, 30 Aug 2023 15:02:53 GMT

I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said they had arranged for South African team to call me. First it was to be Monday then Tuesday but it's now Wednesday and no call. Phone was working perfectly well before that. Who is going to help?! Any ideas?

Re: No connection for data following an upgrade

MI5 — Wed, 30 Aug 2023 18:59:12 GMT

@Anonymous

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: No connection for data following an upgrade

Anonymous — Wed, 30 Aug 2023 20:20:46 GMT

I have contacted O2. I wondered if anyone had the same issues.

Re: No connection for data following an upgrade

jonsie — Wed, 30 Aug 2023 20:41:15 GMT

Dozens of threads on here with hundreds of customers having the exact same issues without any real assistance from customer service.