AMEX bill payment not working

Justanotherrich — Thu, 10 Aug 2023 10:21:42 GMT

I’m trying to pay my bill with AMEX card. It has worked in the past and I have saved my card there.

I was not able to pay a bill using AMEX for the last couple of months because I get a generic error message from O2 saying the payment was declined and to check with my bank.

I did check with AMEX, they said they never receive a payment request from O2.

I have tried manually entering the card details as well as removing and adding the saved card. Nothing works.

I had to pay the last bill with a master card.

Re: AMEX bill payment not working

madasaf1sh — Thu, 10 Aug 2023 10:25:28 GMT

@Justanotherrich

It could be the AMEX payment gateway provider that o2 use had an issue.

The only people that can tell you anything is o2 and I doubt the CS Teams will have the foggiest.. But you can try on 0800 902 0217

Make sure you request a Transaction Trace from o2 to provide to AMEX, as I do know they do sometimes have flakey gateway integrations..

topic AMEX bill payment not working in Tech Support

AMEX bill payment not working

Re: AMEX bill payment not working