topic Re: Mobile data not reconnecting unless forced in Tech Support

Mobile data not reconnecting unless forced

mtbandrews — Wed, 09 Aug 2023 14:02:07 GMT

Hi All,

I'm really hoping someone can help me.

Three weeks ago I upgraded to an iphone 13, and I've noticed that when the mobile data looses signal it doesn't always automatically reconnect, although I can force it to reconnect by turning on and off airplane mode.

I've tried using the chat facility here, and visited my local O2 store. We've hard reset the phone twice now, and have reset the network settings multiple times. Currently on my third SIM swap but the mobile data issue is ongoing and I'm not getting much joy finding an answer.

Interestingly, I put my SIM into a spare iphone SE and the same issue arose on the spare phone, so I'm pretty sure it's to do with my settings rather than the handset itself.

Has anyone here experienced this issue before, and if so did you find a resolution you can share please?

I've been with O2 for many years so this was just a handset upgrade coupled with a new 5G tariff package. Bought from a third party online supplier rather than O2 direct as it was a better deal. I travel all over the UK for work each week so having to turn on and off airplane mode multiple times a day is becoming a bit of a bore!

Many thanks in advance.

Re: Mobile data not reconnecting unless forced

jonsie — Wed, 09 Aug 2023 14:08:27 GMT

Try changing the APN to mobile.o2.co.uk to see if that makes any difference

You can always change it back to idata.o2.co.uk if it doesn't help

Re: Mobile data not reconnecting unless forced

mtbandrews — Wed, 09 Aug 2023 14:38:22 GMT

Thanks for the quick response. Just put that in so will report back.

Re: Mobile data not reconnecting unless forced

mtbandrews — Wed, 09 Aug 2023 17:20:07 GMT

Unfortunately that doesn’t seem to have worked, any other ideas gratefully received. Thanks.

Re: Mobile data not reconnecting unless forced

madasaf1sh — Wed, 09 Aug 2023 17:34:58 GMT

@mtbandrews

What IOS Version and Modem Firmware version is your iPhone using?

What details are in your Mobile Data settings?

Re: Mobile data not reconnecting unless forced

mtbandrews — Wed, 09 Aug 2023 17:54:43 GMT

Hi,

I’m on iOS 16.6

modem is 2.80.01

APN setting is mobile.02.co.uk, username is vertigo

many thanks.

Re: Mobile data not reconnecting unless forced

MTay78 — Wed, 09 Aug 2023 18:05:42 GMT

Hi I am having exactly the same on my iPhone 14 plus ( physical sim) and on my iPhone 14 pro max ( e- sim after trying physical sims) all this has happened from sim swaps to 5G sims

Re: Mobile data not reconnecting unless forced

madasaf1sh — Wed, 09 Aug 2023 18:08:52 GMT

@mtbandrews

Change the following

If using mobile.o2.co.uk change username to o2 and with the password - password

If using the vertigo username you need to use idata.o2.uk and the password - password

Give that whirl

Re: Mobile data not reconnecting unless forced

OlgaL — Wed, 09 Aug 2023 21:40:54 GMT

I’m having same issues after I switched to esim

Re: Mobile data not reconnecting unless forced

OlgaL — Wed, 09 Aug 2023 21:44:01 GMT

Before the switch everything was fine

My phone doesn’t want to go to 3G,

once it loses 4G I had to force it (go to airplane mode and back) to get mobile data back

with my friends o2 sim inserted in my phone no issues whatsoever

Re: Mobile data not reconnecting unless forced

OlgaL — Wed, 09 Aug 2023 21:44:39 GMT

iPhone 13 mini

Re: Mobile data not reconnecting unless forced

OlgaL — Wed, 09 Aug 2023 21:48:08 GMT

O2 support and guys from o2 store took me through 4 sim swaps and iPhone resets blaming a “faulty sim”

really annoyed and ready to terminate my contract

Re: Mobile data not reconnecting unless forced

mtbandrews — Thu, 10 Aug 2023 08:22:13 GMT

Hi @madasaf1sh thanks for the tip. I've tried it this morning but it didn't work unfortunately. Any other ideas/tips?

Must say that it's great that people like you are here trying to help people like me! Much appreciated!

Re: Mobile data not reconnecting unless forced

mtbandrews — Wed, 16 Aug 2023 14:28:16 GMT

Hi everyone, still no resolution to this unfortunately and it seems others are having similar issues! Any ideas as to how we can solve this will be greatly received.

Re: Mobile data not reconnecting unless forced

MrJB16 — Fri, 01 Sep 2023 12:12:22 GMT

I don’t know what to do anymore. I only upgraded on 15th July so stuck with this now for 2 years 🙄 I’ve had 4 or 5 SIM cards (4g and 5g) and 2 new phones. I’ve been with o2 for years and never had an issue

Re: Mobile data not reconnecting unless forced

timtams89 — Thu, 12 Oct 2023 11:15:14 GMT

Having EXACTLY the same issue, also right after an eSIM swap. Tried switching back to two other physical SIMs, still happening. Carries over to a different phone too. One motorway journey is at least a dozen times in and out of airplane mode. If anyone's found a resolution, please update us.

Re: Mobile data not reconnecting unless forced

mtbandrews — Sat, 14 Oct 2023 18:54:48 GMT

Hi, unfortunately mine is also still not resolved. I’ve complained over and over again but without joy. Looks like the ombudsman is going to be my only hope.

If there are a few of us with this issue maybe a class action could be in order?

Re: Mobile data not reconnecting unless forced

Oxonian — Sun, 15 Oct 2023 15:13:28 GMT

@mtbandrews

I would recommend that you consider trying "Resolver" first :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Re: Mobile data not reconnecting unless forced

mtbandrews — Sun, 15 Oct 2023 17:53:59 GMT

Thanks @Oxonian

ive been in the resolver process for 7 weeks now. Referred to ombudsman next week I believe. All very frustrating but I really am trying to give o2 a chance to resolve this.

Re: Mobile data not reconnecting unless forced

Oxonian — Sun, 15 Oct 2023 18:29:55 GMT

@mtbandrews

That's very fair of you. Good luck going forward and please post a note of the outcome when it is all resolved.