topic Re: Is Idata still a thing? in Tech Support

Is Idata still a thing?

phammond53 — Fri, 04 Aug 2023 18:29:23 GMT

Last time I went to Lanzarote data only worked with hotel wi-fi. Calls and texts were ok. I have seen other people earlier saying Idata needs to be turned on by o2. Is this still a thing? I am going to Lanzarote again and need to be prepared.

Re: Is Idata still a thing?

madasaf1sh — Fri, 04 Aug 2023 18:37:05 GMT

@phammond53

idata if you only use an iPhone is still a thing, however if you switch between Android and iPhones you need to change the APN to mobile.o2.co.uk

No harm in whilst abroad changing it if things dont work

202 chatbot idata

phammond53 — Tue, 08 Aug 2023 10:08:58 GMT

Tried to call 202 to enquire about idata but chatbot did not understand and sent text about data bundle. Unable to speak with real person? Do I need idata to use iphone abroad?

Re: Is Idata still a thing?

phammond53 — Tue, 08 Aug 2023 10:11:10 GMT

I thought only customer service could enable idata?

Re: Is Idata still a thing?

Cleoriff — Tue, 08 Aug 2023 10:18:11 GMT

@phammond53 wrote:
I thought only customer service could enable idata?

That's true, although you can change yourself to mobile.o2.co.uk if your phone isn't working with iData.

Re: 202 chatbot idata

Cleoriff — Tue, 08 Aug 2023 10:22:22 GMT

@phammond53

Answered here https://community.o2.co.uk/t5/Tech-Support/Is-Idata-still-a-thing/m-p/1640150#M37300