topic Re: Internet not working on mobile in Tech Support

Internet not working on mobile

Rebecca123 — Mon, 10 Aug 2020 13:42:49 GMT

Hi there, looking for advice with regards to my Samsung S9 mobile. For some reason I can access any website on my device but for some reason my mobile is not allowing me to actually use he webiste or the internet properly. For expample, I tried to purchase something online but when clicking on the menu nothing happens. it sometimes even says "please enable JavaScript" but cannot find how to do that.

Any advice would be very much appreciated. Thank you.

Re: Internet not working on mobile

MI5 — Mon, 10 Aug 2020 13:53:03 GMT

@Rebecca123

Try downloading a different browser such as chrome, edge or Firefox.

Re: Internet not working on mobile

Rebecca123 — Mon, 10 Aug 2020 15:18:24 GMT

Thank you! Chrome worked

I just tried to use an app that i downloaded but that too is also asking to enable JavaScript.

"Sorry, you need to enable javascript in your device settings for this application to function."

Is there any way doing so via settings?

Re: Internet not working on mobile

MI5 — Mon, 10 Aug 2020 15:26:53 GMT

@Rebecca123

Open Chrome.
At the top right, click More Settings.
At the bottom, click Advanced.
Under 'Privacy and security', click Content settings.
Click JavaScript.
Turn on Allowed (recommended).

Re: Internet not working on mobile

Rebecca123 — Mon, 10 Aug 2020 15:37:27 GMT

Thank you! Found it but it was already on 'Allowed' but still cannot access app which is frustrating

Re: Internet not working on mobile

MI5 — Mon, 10 Aug 2020 15:41:35 GMT

@Rebecca123

Check your general phone settings for it too.