topic iPhone 14 network issue in Tech Support

iPhone 14 network issue

HHoulden93 — Sun, 06 Aug 2023 13:18:08 GMT

hello!

I know many people have had this problem, I’d like to know if there’s a happy ending in sight.

I upgraded a few weeks ago, to an iPhone 14, since then - I’ve had many network issues.

when I’m out and about, I loose connection to the 4G/5G and I have to manually reset it. It then is working for up to 10 mins before I loose it again and have to repeat the process.

I have had sim swaps, the correct bolt on added.
apple have run diagnostics too, no issue found.

if I’m stationary, I don’t seem to have an issue. But travelling - it’s ridiculous.

I still have a week left of warranty so I’ll be in at the weekend to take it for swap/repair.

has anyone else had a resolution?

Re: iPhone 14 network issue

HHoulden93 — Sun, 06 Aug 2023 20:17:33 GMT

@O2Sarah

Re: iPhone 14 network issue

madasaf1sh — Sun, 06 Aug 2023 20:27:24 GMT

@HHoulden93

There is NO o2 support anymore on this forum, and we have gone back to been a customer to customer forum.

You will need to contact o2 on 202 from your o2 phone or 0344 809 0202

Re: iPhone 14 network issue

HHoulden93 — Sun, 06 Aug 2023 20:31:02 GMT

Thank you

-already done the above, was hoping someone else had the same issue resolved