topic Re: New Sim Not Activated on Network in Tech Support

New Sim Not Activated on Network

jcm121 — Fri, 04 Aug 2023 14:44:03 GMT

Hi All

Here's my problem . I ordered a 12 month sim only plan on the 27th July . I waited a week but did it not arrive . So i contacted O2 via the online help . He arranged to send another sim, a"preactivated 5G Plastic Sim". which arrived next day. I've popped it in the phone where its been for the last 3 hours. There's still no network coverage .

Is there anything else I need to do ? I've tried switching the phone on & off but still no luck.

Any Suggestions ?

Thanks

Re: New Sim Not Activated on Network

pgn — Sat, 05 Aug 2023 22:24:06 GMT

If restarting the phone has not helped by now, you really need to get in touch with O2, either via an O2 Store (take some photo id with you for this!) or via Social Media, details in the link just below, @jcm121 - good luck!

Re: New Sim Not Activated on Network

jcm121 — Sun, 06 Aug 2023 12:40:15 GMT

Its all fine now thank you. Online chat sorted it out for me .

Re: New Sim Not Activated on Network

pgn — Sun, 06 Aug 2023 12:49:08 GMT

@jcm121 wrote:
Its all fine now thank you. Online chat sorted it out for me .

Great news, @jcm121 - out of interest, did you get any indication what the issue was...?

Re: New Sim Not Activated on Network

jcm121 — Sun, 06 Aug 2023 13:03:53 GMT

The problem was they had put block on it. Had to contact them to remove it. This was due to it being a replacement sim. The first sim “dispatched” did not arrive after waiting for a week for it. All fine now.