Pac code not working

bazzawood30 — Fri, 04 Aug 2023 14:02:37 GMT

Hello,

I'm extremely frustrated with O2, I have been trying to port mu number for a week. My old Vodafone sim has stopped working, if i ring my old number it has o2 voicemail, but o2 don't seem to be able to update the sim. I have call customer services every day and they keep telling we they will sort it in the next 24hrs and ring me when its done. Needless to say i have nit been called back, i spent 40 mins on hold today to be cut off once the operator was checking what has been tried already. Is their anybody that can help me, I need my old number to access accounts that use it for security.

Re: Pac code not working

pgn — Sat, 05 Aug 2023 22:05:27 GMT

To avoid the risk of getting cut-off after a long wait (think they'd understand how to transfer a call from one phone to a queue on another number, but...!), reach out to O2's Social Media Team, details in the link just below this post, @bazzawood30 - it might take a few prompts from you during the day to get a good response, but do persist - and with Social Media, you can get on with your day rather than hanging on having muzak played at you and being cut-off.... Good luck!

topic Pac code not working in Tech Support

Pac code not working

Re: Pac code not working