topic Re: How do I change my address? in Tech Support

How do I change my address?

pw87 — Fri, 28 Jul 2023 18:54:30 GMT

I'm trying to find and change my address in my account but I can't find it anywhere. When I click 'Manage my details' it takes me to a page where it says 'You may have a billing address linked to some of your accounts. To see or change an address, select an account from My O2' so I click My O2 and it shows me a page with my phone number on it, so I click my phone number and it takes me to another page that shows me my tariff and remaining balance (I'm on PAYG), but I see no option anywhere on this page to view or change my address. I have options to Change tariff, View standard rates, Choose a Bolt On, View all orders and 'How to track your order' but there is nothing anywhere that mentions anything about my address. Can someone point me in the direction of it please?

Thank you,
Peter.

Re: How do I change my address?

MI5 — Fri, 28 Jul 2023 18:58:19 GMT

@pw87

It isn't possible to update your address on PAYG accounts.

Re: How do I change my address?

pw87 — Fri, 28 Jul 2023 19:00:15 GMT

but what if I... move house?

Re: How do I change my address?

MI5 — Fri, 28 Jul 2023 19:02:34 GMT

Many thousands of PAYG customers have I'm sure, but still remains impossible to change.

Re: How do I change my address?

Anonymous — Fri, 08 Sep 2023 09:46:34 GMT

I'm a pay monthly customer, and i can't see it either!! Why is this such a difficult option to see?? I am unable to pay my bill, because one part of my address is different from my card address! I need to update it! Come on O2, get your finger out and get this sorted ASAP!!

Re: How do I change my address?

MI5 — Fri, 08 Sep 2023 10:23:11 GMT

@Anonymous

You should be able to change your address in the billing section of your pay monthly MyO2.

If not, reach out to customer services.

Re: How do I change my address?

Anonymous — Fri, 08 Sep 2023 10:53:58 GMT

Its NOT possible, you try it on your own account. This is why i am ready to leave O2 once my sim deal is finished, they are useless, and NOT a proper mobile network at all!

Re: How do I change my address?

MI5 — Fri, 08 Sep 2023 10:56:46 GMT

OK, good luck

Re: How do I change my address?

gmarkj — Fri, 08 Sep 2023 11:36:40 GMT

I'm on the new 360 platform and it works fine @Anonymous .

Click on the "My o2" just under the big o2 logo.

Then choose "Manage your details".

Scroll down a little, and click the "edit" button on the tab for home address.

Enter new details and click find, then save.

If your address is not found then there is a delay in the list that o2 uses, in which case you will need to contact customer services as advised above.

This is dependent on you being a pay monthly customer (as I am) - for PAYG you cannot update an address (as far as I can remember).

Re: How do I change my address?

Enlli — Fri, 08 Sep 2023 12:06:49 GMT

@Anonymous

There it is in mine under the Manage My Personal Details menu.

Gives me the ability to edit my address

Re: How do I change my address?

Anonymous — Fri, 08 Sep 2023 16:46:57 GMT

I really don't need your guide thank you, i only have 1 month to go before i am able to leave O2 and port out to another "Proper mobile network"!

Re: How do I change my address?

Anonymous — Fri, 08 Sep 2023 16:50:53 GMT

Not sure what the 360 platform is, i have tried in the app, & on the web version, and cannot see those options you are seeing?

I have now changed it by Finally getting through to a CS agent who manually changed it for me. And it was a headache!

Re: How do I change my address?

Anonymous — Fri, 08 Sep 2023 16:51:59 GMT

I can't see those options, but it is now changed by a CS agent who did it manually! Finally!

Re: How do I change my address?

Alanchris1 — Fri, 08 Mar 2024 21:25:44 GMT

I completely agree with you. Virgin moved our mobile phones to 02. They are rubbish in helping anyone. I just want to change my address!!! I do not want to spend ages on a phone trying to get hold of their Customer Services Dept. Why can I not do it on line, so frustrating. When I have settled in my new home changing from this network will be my first job.

Re: How do I change my address?

madasaf1sh — Fri, 08 Mar 2024 21:38:23 GMT

@Alanchris1

So did you read the thread as it can all be done by logging into Myo2 and changing your address, via the functionality in there.. via the update personal details options...

Try this link https://mymobile.o2.co.uk

If you cant find it then you have to call up and do it, there is no other way to do it..

All the details on how to cancel can be found here

Re: How do I change my address?

Anonymous — Sun, 10 Mar 2024 19:22:15 GMT

mmmm🤔 really not sure why this thread is still active, as I am NO longer an active O2 member, and will never be again!! So if the mods are seeing this, you can go ahead an eclipse it now!! O2 should be banned from trading, they never do anything to help you if there's an issue. And when they say they'll call you back, or email you confirmation etc... they DON'T! I am glad I left O2 when I did, and I'll NEVER look back! Good riddance as far as I'm concerned!! Good luck to anyone who stays!!

SHOCKING, USELESS COMPANY!!!

Re: How do I change my address?

madasaf1sh — Sun, 10 Mar 2024 19:26:07 GMT

Because its a public forum, and people keep asking questions based on your original post, you obviously don't understand how forums work 😞

Good riddance to you...as well, as 20+million other customer dont seem to have issues...

Re: How do I change my address?

Anonymous — Sun, 10 Mar 2024 20:04:29 GMT

😱 oooo somebody's got out of bed on the wrong side today!!!🤣🤣

If people keep asking questions on my original post "like you say", then surely you should understand that people ARE having problems with Crappy O2 just like I had! It's obviously STILL happening! I rest my case. I'm Happier without O2 in my life!!😊

Re: How do I change my address?

Oxonian — Sun, 10 Mar 2024 21:03:19 GMT

@Anonymous wrote:
😱oooo somebody's got out of bed on the wrong side today!!!🤣🤣
If people keep asking questions on my original post "like you say", then surely you should understand that people ARE having problems with Crappy O2 just like I had! It's obviously STILL happening! I rest my case. I'm Happier without O2 in my life!!😊

That's fine, it's your personal choice not to spend your money with O2.

O2 have their detractors but have many, many satisfied customers. The world would be boring if everyone had the same views just like it would be tedious if we all liked the same food, drink, cars etc.

I wish you the very best of luck with whatever network you have moved to. 👍