topic I have no signal at my work but have signal everywhere else in Tech Support

I have no signal at my work but have signal everywhere else

Ross_bez — Fri, 28 Jul 2023 11:02:21 GMT

Hey. I haven't had signal at my work for a week. O2 say they aren't any faults in my area. IV tried restarting my phone, manually selecting a network but there all at 0 bars. Also tried reset network settings. Any help would be amazing thanks

Re: I have no signal at my work but have signal everywhere else

gmarkj — Fri, 28 Jul 2023 11:19:25 GMT

Do others get signal in your work @Ross_bez ?
Does your signal work fine everywhere else?

If the answers are no and yes, I suspect the building is blocking the phone signal.

You can try signing up for WiFi calling (assuming there is a WiFi network in your work), but other than that there is not much to try.

Some help guides:

You can try using your sim in another phone, and another sim in your phone to see if the sim/phone is faulty.

Other than that, see if customer services can help:

That means that you have to persist with customer services on the phone or via social media.

Best time to call is just after 8am.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: I have no signal at my work but have signal everywhere else

Ross_bez — Fri, 28 Jul 2023 11:36:51 GMT

Hey thank you for the reply. I've asked a few people in the village and only people that are with 02 are having problems. Yes my signal works fine everywhere else.

I'll try swap Sims with someone and if that doesn't work I'll phone customer service. Thanks

Re: I have no signal at my work but have signal everywhere else

gmarkj — Fri, 28 Jul 2023 12:03:36 GMT

If everyone on o2 is struggling then check the guides above to see if there are any issues with o2's masts @Ross_bez - i would guess there is...