topic Re: Ongoing mast issues in Tech Support

Ongoing mast issues

ladyseddon — Fri, 28 Jul 2023 09:34:04 GMT

Hi there

how do I find out when network will be back to normal? I’ve signed up for updates but the issue has been going on for well over a month (could be over 2) and I just keep getting texts to say ‘sorry our engineers are working on it’ with no explanation as to why it’s taking so long etc.

my coverage dips in and out to the point I’ve stopped trying to make calls!

Re: Ongoing mast issues

MI5 — Fri, 28 Jul 2023 09:38:37 GMT

@ladyseddon

No way of knowing any more than you know already, sorry.

Re: Ongoing mast issues

jonsie — Fri, 28 Jul 2023 09:38:52 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Ongoing mast issues

gmarkj — Fri, 28 Jul 2023 09:39:55 GMT

o2 don't give dates for when a repair should be complete (and the other networks don't either) @ladyseddon

It could be due to delays in getting parts, issues getting access to the mast or a host of other things.