topic Issue with my netgear in Tech Support

Issue with my netgear

Kim66 — Thu, 27 Jul 2023 18:15:03 GMT

I have a netgear on monthly tariff with you. For the past few weeks every time I try to use it, especially for streaming, which is why I looked to such a device in the first place, I keep getting problems. "Not enough band width ... try again" is a regular example.

Which of course is extremely frustrating. As far as I can tell, the local mast is working okay. The whole idea was to have to hand a device which meant I could stream, use WiFi, etc without any hassle.

I am paying a reasonable amount per month for an item which appears not to work properly. Any ideas what may be going on?

Re: Issue with my netgear

pgn — Thu, 27 Jul 2023 18:25:17 GMT

You will have to take this up with O2, as this is a customer forum, not O2 Support. O2 Social Media Team links are all in the link just below this post, @Kim66

Re: Issue with my netgear

MI5 — Thu, 27 Jul 2023 18:43:58 GMT

@Kim66

Download wifi analyiser to your phone and check which channel you are transmitting on and also if your TV is picking up the 2.4 or 5ghz signal.

Some channels, if used by other devices, can be too slow, so switching channels can help.