topic Verify My Account - 2.5 Hours later - Help in Tech Support

Verify My Account - 2.5 Hours later - Help

OB6K — Thu, 27 Jul 2023 12:24:53 GMT

Today I ordered a new iPhone. I currently DO NOT have a phone.

Here's my problem.

I spent over two and a half hours on the phone to o2. I kept getting passed over to another person. They asked me the same things time and time again and gave me the same robotic replies time and time again. At 12:20 after being on the phone since 9:40am I had to come off before I blew.

Here's my problem.

To accept the order I need to click on the link in the email supplied.

I click on the link and it tells me I have to pick up a code from text to verify.

I do not have a phone just my SIM.

On the call they told me to login and request it be sent via email.

I tried that.

To accept make that change I need to click on the link in the email supplied.

I click on the link and it tells me I have to pick up a code from text to verify.

I do not have a phone just my SIM.

Every person on the helpline today told me to put pick up the text and put in the code.

I am incredibly frustrated to say the least. They have an order lying there waiting for me to accept and click on the link. I cannot do that because I do not have text available as I do not have a handset as I sold mine last week.

I cannot be the only person that's had this issue so there is either a way round or O2 are happy to accept the incomplete orders.

I cannot face speaking to another script obsesses robot. Does anyone have a solution so I can accept my order?

Many thanks.

Alan

Re: Verify My Account - 2.5 Hours later - Help

Cleoriff — Thu, 27 Jul 2023 12:32:12 GMT

@OB6K

If O2 cant understand you have no handset to accept a code, they must be thick!

Personally I would go to your nearest O2 store and order your phone from them.

Unless you can borrow a phone from a friend and pop your sim in that?

Re: Verify My Account - 2.5 Hours later - Help

madasaf1sh — Thu, 27 Jul 2023 12:40:15 GMT

@OB6K

Instead of speaking to Customer Services, call the Sales Team on 0800 081 0255 they are UK based and can help a lot better than the useless CS Teams in Cape Town or Manila..

Re: Verify My Account - 2.5 Hours later - Help

OB6K — Thu, 27 Jul 2023 13:40:52 GMT

Thanks.

I called the number and it was another robot in a faraway land reading a script.

Incredibly at the start I stopped him and told him to listen very closely.

To accept the order I need to click on the link in the email supplied.

I click on the link and it tells me I have to pick up a code from text to verify.

I do not have a phone just my SIM.

After 40 minutes AGAIN - Incredibly he said to me, "I need to put the SIM into my phone to retrieve the verify code.

How the hell can O2 afford to lose customers like this? Clearly its a numbers game.

I've been with O2 since they launched. What a terrible way to treat a customer.

and I still cannot verify the order

To accept the order I need to click on the link in the email supplied.

I click on the link and it tells me I have to pick up a code from text to verify.

I do not have a phone just my SIM.

Frustrated.

OMGOMGOMG

Re: Verify My Account - 2.5 Hours later - Help

madasaf1sh — Thu, 27 Jul 2023 13:42:21 GMT

@OB6K

In that case just go to an o2 shop, or look around at other networks and leave simples...