topic Re: AppleWatch Reference code "08" when trying to pair watch to plan in Tech Support

AppleWatch Reference code "08" when trying to pair watch to plan

T2Tim — Wed, 12 Jul 2023 14:04:37 GMT

I have a message on my phone that reads as follows:-

"We're setting up your Apple Watch on the O2 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 free from your O2 mobile, quoting reference code 08"

This has been the case now since Friday. 5 calls over 4 hours onto customer services, 4 watch resets and re-pairs and still no difference, the message won't go away to let me try again.

Anyone having the same issues, or got a solution?

Tech guys supposed to be calling me back but as yet nothing

Re: AppleWatch Reference code "08" when trying to pair watch to plan

pgn — Wed, 12 Jul 2023 22:27:19 GMT

This is another case for the Forum Duty O2 Advisor, @T2Tim - watch out for a Private Message from @O2Sarah- after 8am Thursday. Good luck!

Re: AppleWatch Reference code "08" when trying to pair watch to plan

O2Sarah- — Thu, 13 Jul 2023 07:53:13 GMT

Thanks for the tag @pgn

@T2Tim I will send you a private message so we can look into this.

Re: AppleWatch Reference code "08" when trying to pair watch to plan

Arron43 — Wed, 26 Jul 2023 21:52:53 GMT

Hi I am currently having the same issue. For an issue that’s been going on for a while I’m surprised they haven’t sorted it yet. Please advise…

Re: AppleWatch Reference code "08" when trying to pair watch to plan

pgn — Wed, 26 Jul 2023 22:14:17 GMT

@Arron43 wrote:
Hi I am currently having the same issue. For an issue that’s been going on for a while I’m surprised they haven’t sorted it yet. Please advise…

No more Forum Advisors, @Arron43 - it is either call 202 around 08:10am, or hammer on the Social Media Team's door using the link just below this post - be persistent. Good luck!