topic Re: Removing contact number from business account in Tech Support

Removing contact number from business account

kirstin1 — Fri, 07 Aug 2020 14:37:39 GMT

We have a business account with O2, servicing 19 contracts, the accounts are managed and overseen by multiple administrators.

When I logged into the account earlier this week I was asked for a mobile number for security codes to be sent, I input my personal mobile number as I believed that this was mandatory. However, this is not practical for us as multiple users (now working remotely) need to be able to access the business account on-line.

I'm seemingly unable to remove the number, only being offered the option of replacing it with another -again, this is not practical for us.

Please advise on how I can remove the contact number used for a security code.

Re: Removing contact number from business account

Anonymous — Fri, 07 Aug 2020 14:45:38 GMT

Hi, Kirstin1,
Best thing to do is give 0800 977 7337 a call or 8002 from you o2 business device, they will be able to help you.

Re: Removing contact number from business account

kirstin1 — Fri, 07 Aug 2020 14:52:10 GMT

I've tried multiple times to call but unless electing ption for lost/ stolen device the call is ended with a message teling me to visit the website.

Re: Removing contact number from business account

Anonymous — Fri, 07 Aug 2020 14:55:18 GMT

Hi, yes, select that option. Let me know how you get on.