topic Unable to receive international text messages [to UK phone] in Tech Support

Unable to receive international text messages [to UK phone]

Avian100 — Sun, 23 Jul 2023 13:53:07 GMT

I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch apparently. Need it sorted soon!

Re: Unable to receive international text messages [to UK phone]

jonsie — Sun, 23 Jul 2023 14:01:24 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Unable to receive international text messages [to UK phone]

madasaf1sh — Sun, 23 Jul 2023 14:03:19 GMT

@Avian100

Dont expect a call back from anyone at o2, as the Cape Town call centre, lie and dont know there bum from there elbow, and will do anything to get you off the phone..

If you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), they should be able to help..