topic Re: Keep Getting Txt msg Failure in Tech Support

Keep Getting Txt msg Failure

pele — Thu, 20 Jul 2023 17:27:02 GMT

Keep getting text message failure when I send a text message. It all started as soon after I changed my original number to a new number. Also when I dial out my previous phone number is still showing up on caller ID. Is there any chance of resolving this issue?

Re: Keep Getting Txt msg Failure

MI5 — Thu, 20 Jul 2023 17:31:30 GMT

@pele

Have you updated your number in Settings >Phone >My Number and also in iCloud?

Re: Keep Getting Txt msg Failure

pele — Thu, 20 Jul 2023 17:42:34 GMT

I haven't updated my number in phone settings or iCloud. I will do that now and see if it changes the way my text messages are sent out.🙂

Re: Keep Getting Txt msg Failure

Breanna — Fri, 21 Jul 2023 11:20:04 GMT

Were you able to get this sorted @pele?

Re: Keep Getting Txt msg Failure

pele — Sat, 22 Jul 2023 19:08:50 GMT

Went into settings phone number etc. Tried to delete old number. A dialogue box displayed saying "Switch off iMessage and Facetime before deleting number. Which I did. However, when I went back to delete the number. The same dialogue box displayed instructing me to do the thing that I'd already done.

Re: Keep Getting Txt msg Failure

pele — Sat, 22 Jul 2023 19:23:37 GMT

there's my old phone number.

This is the dialogue box displayed

This appears when I click learn more from the previous screen