topic Re: Audio dropping whilst on calls in Tech Support

Audio dropping whilst on calls

Trishl — Wed, 19 Jul 2023 09:15:20 GMT

Hi over the last few months my phone is dropping audio on phone call. It happens very frequently and already today it has done it 3 times.

On Monday I took my phone to Apple shop Genius Bar and they checked everything to make sure there is nothing wrong with phone (not even a year old) they said that they could see the audio issue was on the signal and suggested I get in contact with 02 as it could be a SIM card issue.

can you help it is driving me crazy

Re: Audio dropping whilst on calls

Spenny — Wed, 19 Jul 2023 09:36:15 GMT

@Trishl We are customers like you, you'll need to contact O2

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram

Re: Audio dropping whilst on calls

MI5 — Wed, 19 Jul 2023 11:03:54 GMT

@Trishl

The quickest and safest way to get a new sim is to pop in store with some photo ID.

If you order through customer service they will switch off your old sim and you'll be left with no service until the new sim arrives.