topic Re: OTP messages not coming through in Tech Support

OTP messages not coming through

Bonnie83 — Tue, 04 Aug 2020 12:15:09 GMT

Aqua are sending OTP passcodes to my phone. This was working but more recently I’m not receiving them. Aqua confirmed the passcodes are coming through their end and so asked me to contact o2. I can’t log into my account without this.

Re: OTP messages not coming through

MI5 — Tue, 04 Aug 2020 12:17:07 GMT

@Bonnie83

If you have a zero spend cap you need to increase it to £5.00

Re: OTP messages not coming through

Bonnie83 — Tue, 04 Aug 2020 12:26:37 GMT

Ok thanks how do I do this as I am unable to get through to o2 over the phone

Re: OTP messages not coming through

Bambino — Tue, 04 Aug 2020 12:40:30 GMT

@Bonnie83 All available numbers are here:

O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternatively, if you want to discuss your issue with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.