topic Re: New sim in Tech Support

New sim

Sarah18 — Thu, 30 Jul 2020 07:34:02 GMT

Hi
I have a new sim. I gave my pac code when ordering. New sim is in how long before I have my old number? I don’t think I need to text swap but there are no clear instructions for this if I am bringing number with me. Thanks

Re: New sim

MI5 — Thu, 30 Jul 2020 07:52:46 GMT

@Sarah18

O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You should chase it up with customer service if you didn't get given a changeover date.

Numbers here

and here

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Re: New sim

Marjo — Mon, 03 Aug 2020 16:27:30 GMT

Hi there @Sarah18 , as it's been a few days since you posted your query so I just wanted to check if you managed to get everything sorted since then, or if you still require any help?