https://community.o2.co.uk/t5/Tech-Support/Please-help-Sim-is-still-not-working-after-bar-was-placed-on-the/m-p/1633872#M36183 <P>I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim &amp; the device). I have had a new sim delivered- still not working. No calls, data, texts. Please help! It's been promised that the bar has been lifted from the SIM- but still alas not working. I have been back and forth with CS for 3 days now.</P> Fri, 14 Jul 2023 12:45:47 GMT RJ90 2023-07-14T12:45:47Z https://community.o2.co.uk/t5/Tech-Support/Please-help-Sim-is-still-not-working-after-bar-was-placed-on-the/m-p/1633872#M36183 <P>I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim &amp; the device). I have had a new sim delivered- still not working. No calls, data, texts. Please help! It's been promised that the bar has been lifted from the SIM- but still alas not working. I have been back and forth with CS for 3 days now.</P> Fri, 14 Jul 2023 12:45:47 GMT https://community.o2.co.uk/t5/Tech-Support/Please-help-Sim-is-still-not-working-after-bar-was-placed-on-the/m-p/1633872#M36183 RJ90 2023-07-14T12:45:47Z https://community.o2.co.uk/t5/Tech-Support/Please-help-Sim-is-still-not-working-after-bar-was-placed-on-the/m-p/1633874#M36184 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5231646">@RJ90</a>&nbsp;</P><P>The sim bar may have been lifted but your account is also barred when a loss is reported.</P><P>Get back on to O2 to remove the account bar too.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 14 Jul 2023 12:48:16 GMT https://community.o2.co.uk/t5/Tech-Support/Please-help-Sim-is-still-not-working-after-bar-was-placed-on-the/m-p/1633874#M36184 MI5 2023-07-14T12:48:16Z