topic Re: Apple Watch Data Issue - Anyone been able to get it to work? in Tech Support

Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 12:59:50 GMT

From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.

Oops error codes, then stuck on activating.

The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ with no estimated fix time is worrying. No official announcements or communications!

Is there anyone here who’ve actually managed to set up their mobile data plan on a watch bought in the last few weeks, or is it a complete shutout?

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Jyotida — Tue, 11 Jul 2023 15:34:25 GMT

@Anonymous wrote:
From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.
Oops error codes, then stuck on activating.
The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ with no estimated fix time is worrying. No official announcements or communications!

Is there anyone here who’ve actually managed to set up their mobile data plan on a watch bought in the last few weeks, or is it a complete shutout?

I would be really interested if this is the case as well . It seems like it’s a unusual problem when you speak to them . Then you see all the post from individuals.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 17:58:51 GMT

So far, no-one.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 18:07:55 GMT

I feel sorry for the frontline folk who are having to deal with this.
It appears to be a major ongoing issue and I can’t help question the integrity of intentionally selling faulty product to the market.

This is bad, hopefully gets picked up by some of the mainstream media soon.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

madasaf1sh — Tue, 11 Jul 2023 18:15:44 GMT

@Anonymous

It is down to an update done by Apple that is causing the issues, and from talking to colleagues across the globe it isnt only affecting o2.. which from talking to my Apple Account Team they are working on fixing..

So hope you are complaining to Apple as well, for their usual poor QA and Testing processes.

And to be honest it doesnt affect that many people out of the many millions of customer that o2 have..

Next time buy a Garmin...

eel free to report it to BBC Watchdog they need something to distract them from the other BBC internal problems

Re: Apple Watch Data Issue - Anyone been able to get it to work?

pgn — Tue, 11 Jul 2023 18:20:11 GMT

It has been mad for a few months, but was beginning to settle until a recent Apple OTA update went and changed error codes, setting the cat among the O2 pigeons.

O2 CS seem hogtied, O2 Web Chat is no good for anything 'different', and so a handful of O2 Advisors here on the community have been flat to the mat with the flood of "my iWatch won't work" calls and a smattering of Port-in issues and, meantime, O2 are bringing many VM customers over to O2:

https://community.o2.co.uk/t5/New-to-O2/Virgin-Mobile-to-O2-All-you-need-to-know/m-p/1607022/highlight/true#M12

whilst simultaneously upgrading a core billing system: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

If you have an issue, and are working with an Advisor here, keep in touch with them via the Forum Private Messages system @Anonymous and @Jyotida.

Otherwise, this is for you: https://www.o2.co.uk/how-to-complain

Good luck!

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 18:40:41 GMT

@madasaf1sh

Appreciate the feedback.

However, I didn’t buy the watch from Apple, was direct from O2, so can only direct to them.
You have been more forthcoming than O2 and seem to be in a privileged position on information. Please can you update on eta on fix. Thanks

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 18:41:02 GMT

@pgn

Thanks pgn, the guys on here have been great and I understand the O2 CS constraints….

But this issue has been ongoing for a while, and while I’m appreciative of the invaluable support you guys here give, this situation is pretty bad.

Personally I will complain officially, up to everyone else what they do.

But let’s be honest and get a formal acknowledgment - in store and online that O2 are having issues and be honest/ give people a chance to make an informed choice.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

pgn — Tue, 11 Jul 2023 18:46:01 GMT

@Anonymous wrote:
Thanks pgn, the guys on here have been great and I understand the O2 CS constraints….
But this issue has been ongoing for a while, and while I’m appreciative of the invaluable support you guys here give, this situation is pretty bad.
Personally I will complain officially, up to everyone else what they do.
But let’s be honest and get a formal acknowledgment - in store and online that O2 are having issues and be honest/ give people a chance to make an informed choice.

Did you read the link about 360? That has thrown Stores into the deep-end until training completes.

Formal acknowledgement of something VMO2 upper management and Sales are unwilling to see - "what problem?.

And no, I am a regular customer, just drawing conclusions from what I see and here on this unacknowledged but effective corner of the VMO2 support network.

So it goes.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 18:59:57 GMT

@pgn

Fair enough. Until enough people complain it won’t register on VMO2 senior leadership whatsoever. Frontline / store folk must be having a mare.

Personally I can return / replace the Watch hassle free up until Thursday, (I’m one of the lucky ones).

I want to keep it, but the only other tech I’ve owned that has caused more stress is a wireless printer.

Whilst completely unscientific, no success stories here still

Re: Apple Watch Data Issue - Anyone been able to get it to work?

pgn — Tue, 11 Jul 2023 19:19:41 GMT

@Anonymous wrote:
@pgn
Fair enough. Until enough people complain it won’t register on VMO2 senior leadership whatsoever. Frontline / store folk must be having a mare.
Personally I can return / replace the Watch hassle free up until Thursday, (I’m one of the lucky ones).
I want to keep it, but the only other tech I’ve owned that has caused more stress is a wireless printer.
Whilst completely unscientific, no success stories here still

Well I beg to differ on the Success stories, @Anonymous - take a read of this: https://community.o2.co.uk/t5/Pay-Monthly/Error-code-15-Apple-Watch-Ultra/m-p/1632081/highlight/true#M259865

And you too @Jyotida

And by all means, use the link above to get the formal complaint going - Resolver, about two-thirds way down the page, works pretty well.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

madasaf1sh — Tue, 11 Jul 2023 19:26:38 GMT

@Anonymous wrote:
@madasaf1sh
Appreciate the feedback.
However, I didn’t buy the watch from Apple, was direct from O2, so can only direct to them.
You have been more forthcoming than O2 and seem to be in a privileged position on information. Please can you update on eta on fix. Thanks

Apple keep information like that close to their chest, and to be honest it was ad hoc question to them during a CBR

I wont be chasing them for information I am sorry to say, as we are not a Carrier customer, and we buy absolutely 0 apple watches (no one in enterprises want them for some reason).

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 19:52:15 GMT

@madasaf1sh
OK, thanks for your insight.

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 21:32:23 GMT

Hundreds of messages over the last few weeks, no remedy, no official announcement.

Happy for the ‘Millions’ of customers unaffected. but what of those that are?

What do you think may be said in regret?

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 21:55:58 GMT

@madasaf1sh Happy with this?

“And to be honest it doesnt affect that many people out of the many millions of customer that o2 have”

shallwe just ignore them then?

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Anonymous — Tue, 11 Jul 2023 23:03:25 GMT

Bedtime for me now. I’ll prob try and chat to the folk I know at O2 HO tomorrow. I hate going to Slough.

Probably get told off for antagonising people again, sigh. Not giving up though.

This entire situation is wrong. X

Re: Apple Watch Data Issue - Anyone been able to get it to work?

jonsie — Tue, 11 Jul 2023 23:46:20 GMT

Go for it @Anonymous

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Cleoriff — Wed, 12 Jul 2023 06:13:35 GMT

@jonsie wrote:
Go for it @Anonymous
It's way past time that this was sorted out
There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue
Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages
I truly wish you the best of luck and hope your particular issue is fixed asap

Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)

Re: Apple Watch Data Issue - Anyone been able to get it to work?

gmarkj — Wed, 12 Jul 2023 07:55:36 GMT

@Cleoriff wrote:

@jonsie wrote:

Go for it @Anonymous

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)

o2 stock system & next day delivery @Cleoriff ?

Re: Apple Watch Data Issue - Anyone been able to get it to work?

Cleoriff — Wed, 12 Jul 2023 08:04:33 GMT

@gmarkj wrote:
@Cleoriff wrote:
@jonsie wrote:
Go for it @Anonymous
It's way past time that this was sorted out
There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue
Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages
I truly wish you the best of luck and hope your particular issue is fixed asap

Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)
o2 stock system & next day delivery @Cleoriff ?

Yes, there is that @gmarkj but really I'm talking about a technical issue.