https://community.o2.co.uk/t5/Tech-Support/Lost-phone/m-p/1632815#M35931 <P>I lost my phone on holiday and after a lot of ridiculousness in store with the customer services dept, finally got them to agree to send a new sim with my old number to my home address, but cant order a new phone online as they want to confirm my log in with a text to my old number ! Can someone help ?</P> Tue, 11 Jul 2023 13:28:53 GMT KDP 2023-07-11T13:28:53Z https://community.o2.co.uk/t5/Tech-Support/Lost-phone/m-p/1632815#M35931 <P>I lost my phone on holiday and after a lot of ridiculousness in store with the customer services dept, finally got them to agree to send a new sim with my old number to my home address, but cant order a new phone online as they want to confirm my log in with a text to my old number ! Can someone help ?</P> Tue, 11 Jul 2023 13:28:53 GMT https://community.o2.co.uk/t5/Tech-Support/Lost-phone/m-p/1632815#M35931 KDP 2023-07-11T13:28:53Z https://community.o2.co.uk/t5/Tech-Support/Lost-phone/m-p/1632822#M35934 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5227833">@KDP</a>&nbsp;</P><P>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)<BR />Or you can call them on 0800 081 0255<BR />Thanks</P><P><LI-PRODUCT title="Guide: Lost or Stolen O2 Device? - How to Report it" id="Guide010"></LI-PRODUCT>&nbsp;</P> Tue, 11 Jul 2023 13:45:39 GMT https://community.o2.co.uk/t5/Tech-Support/Lost-phone/m-p/1632822#M35934 MI5 2023-07-11T13:45:39Z