topic Re: Mobile data issue in Tech Support

Mobile data issue

Su19 — Mon, 10 Jul 2023 15:51:41 GMT

Phone and texts and internet access only work when at home on wi-fi

Checked all settings correct

Checed all software updates done

Done a network re-set

Anyone any ideas please?

Re: Mobile data issue

pgn — Mon, 10 Jul 2023 16:04:42 GMT

Turn off 5G calling (if you are a contract user), or set the options to prefer cellular over WiFi.

Otherwise, check you have signal from O2 adjacent to home ( ) otherwise contact O2 via Social Media, link just below this post has all the ways how, @Su19.

Re: Mobile data issue

MI5 — Mon, 10 Jul 2023 16:54:48 GMT

@Su19

Is your sim active?

If you have upgraded you need to do a sim swap to use the new sim or your sim may have just failed.

Pop into your local O2 store with photo ID and they will issue a new sim for you.

Re: Mobile data issue

pgn — Mon, 10 Jul 2023 17:49:52 GMT

This bit threw me @MI5:

Phone and texts and internet access only work when at home on wi-fi

Phone and texts ... only work at home on wi-fi? 🤔

Re: Mobile data issue

MI5 — Mon, 10 Jul 2023 18:25:35 GMT

iPhone with wifi calling enabled 👍

Re: Mobile data issue

pgn — Mon, 10 Jul 2023 18:53:45 GMT

@MI5 wrote:
iPhone with wifi calling enabled 👍

Thought so, can't believe SIM could be inactive without it throwing a message up.

Hope you get sorted, @Su19 👍