topic Re: o2 customer service so terrible in Tech Support

o2 customer service so terrible

Damien1972 — Mon, 10 Jul 2023 17:36:27 GMT

I would like to lodge a complaint about the PAYG customer service at extension 4445.

I was put on hold for 55 minutes, which is an unacceptable waiting time. The representative I spoke with was rude and unprofessional.

When I voiced my frustration about the long wait, instead of resolving the issue, the representative simply hung up.

I am led to believe that the call was recorded, and I sincerely hope that a senior line manager reviews this incident. This level of service is unacceptable and needs to be addressed.

Re: o2 customer service so terrible

pgn — Mon, 10 Jul 2023 17:53:13 GMT

Nobody from O2 will see your complaint here, @Damien1972 - here is the list of ways, Resolver about 2/3rds way down the page has a good way of doing it:

https://www.o2.co.uk/how-to-complain

Re: o2 customer service so terrible

Enlli — Mon, 10 Jul 2023 18:15:02 GMT

As its PAYG vote with your feet. There are better deals out there